Returns & Exchanges

At Russo Music, we want you to be completely satisfied with your gear, which is why we offer a 30-day return window for most electronic musical instruments and equipment. If your purchase doesn't meet your expectations, our streamlined process ensures a quick exchange or refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Log into your Russo Music account or visit our online Returns Portal to submit a request using your order number and email address.

• 2.
  Secure Your Gear

  Carefully repack the item in its original manufacturer packaging, including all manuals, cables, and accessories to ensure a full refund.

• 3.
  Apply Shipping Label

  Affix the prepaid shipping label provided via email to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned electronics, we will process your refund or ship your replacement item within 3-5 business days.